So, I absolutely love my bed! It works the best for me and my needs at this point! My Parents got it for me. We went and picked it out on April 8, 2022 and it was delivered on tax day 2022. I found that out yesterday as I overheard my Mom talking about it.
Let me ‘splain ya:
The motor that controls the vibration in my feet is broken. When I say it is broken, I mean that it’s a dull vibration all of the time. That’s not good, and I have only had my bed for less than a year and a half!
When my bed was purchased, we got a 10 year warranty from the store. I discovered that that was happening two days before my Mom called the store yesterday. So I figured that I was going to get a new bed. as it has only been a little over a year so it would be replaced. At least that’s what the salesman told us…
That turned out to be erroneous information that we just found out yesterday after my Mom was on the phone for a long time! Technicians from the store would not come out without paying for service! What was the warranty for?!
My Mom was on the phone so long yesterday, but she actually was able to speak with the Tempur-pedic people. They saw that I have a warranty and they are coming out on the 19th.
The woman my Mom spoke to from Tempur-pedic was named Priscilla and she told us where the actual Tempur-pedic stores are to purchase a bed. They are at 12 Oaks and Somerset! But I don’t need to buy a new bed, I will just need to get it serviced directly from Tempur-pedic. We need to call the store we bought the bed from to find out what the warranty is for?!