I have a often said to anyone who will listen that when Sean was four years old, that was my absolute favorite age!!! I wholeheartedly stand by that assertion even to this day when my son is 21 years old. I liked it because at four, I could understand 100% of what he was saying and four-year-olds ask the most incredible questions! That was fun!
my power chair is four years old as well. I will say that this fact is NOT fun!!! I will call RIM in March to get an appointment for me to get fitted for a new chair. My new chair will come in July.
So, today, my four year old chair’s legs got stuck in the extended position. Naturally, I freaked out! NSM (My chair repair shop) it’s not a big company in terms of the office in Troy where I am seen. We called the number to get assistance.
Ken answered and he was able to help us remotely and he was in Louisiana and we are in Michigan. He saw what was going on with my chair and told my Mom to reset some mechanism on the leg rests. He told us that sometimes, the chair forgets the features that it has so we unplugged something and then plugged it back in and then it started to work!
My Mom asked Ken how we can give him good marks for his help with us and he told us to choose option seven when we call back. We did and we got Ray. Ray worked on my chair not too long ago and he explained the remote program to us.
He told us that the program started at the beginning of the pandemic and people needed their chairs serviced and they tried this out and it worked out wonderfully! My mom asked them about after hours. What would we do on a weekend? Both Ken and Ray told us that it’s a money game. They are just available from 9 AM to 5 PM Monday through Friday. Wow! I have to think about this because disabled people matter too!?!