My iPhone 11 died and I Got a 12 and six days after I got it, on August 30, it died. Since then, we have talked to countless Verizon and Apple representatives! It has been a joint venture because I am having quite a difficult time seeing now. We receive so many promises of my phone being delivered and I think it was four days later, I received it and yesterday when my Mom went to activate it they would not transfer data.
We called again today and the woman from Apple was not able to get us anywhere. I told my Mom that Jonah knows more than she did because he has been working there for almost a year in Technical Support with Apple. He wasn’t even on the clock but he did this for us, anyway!!! Jonah is the real hero here!!!